Our instructional designers have created training programs that offer your organization out-of-the-box learning that has been tested in the real-world and evaluated by experts: the participants.
Program Matrix
Our program and webinar matrices contain our full program and webinar lineups. We have more than 55 off-the-shelf programs available to you and a full mix of webinars as well. Customization is available upon request.
Leadership
The Authentic Leader: Mastering Personal Leadership
This program’s main objective is to ensure that each participant identifies his or her strengths and challenges as a leader, and discovers
Giving & Receiving Feedback
In this program, managers and employees learn how to give formal feedback, especially as part of a performance review or appraisal discussion.
Making Clear Agreements
This process of dialoguing and delegating increases the likelihood of agreements being made realistically and that they will be kept.
Assertive Communication
In this program, participants learn how to communicate in an assertive way, ensuring that tasks get done and relationships are maintained.
GOAL & Rising Stars Program
In this program, high potentials with leadership responsibilities are facilitated through an individual growth process, allowing for reflection, skill-building and engagement.
Manager as Mentor and Coach
This program helps individuals who have the responsibility for managing, supervising or leading others develop an essential set of skills. These skills allow leaders to effectively and appropriately respond to the performance challenges which are inevitable to anyone in a position of leadership.
Building Relationships
Those in leadership roles have a need to build relationships that are based on trust and rapport. In this program, those in a leadership role become aware of the factors that contribute to positive relationships and build communication skills.
Interaction Style Profile Overview
The Interaction Style Profile® provides insights into personal preferences for communication, decision making, working with others and being influenced.
Management Essentials
Learn how to support leadership growth, build current leadership capabilities and encourage networking.
Core Leadership Skills
This program ensures new leaders have practical, usable skills for handling the day-to-day issues they will face in a position of leadership.
The Inclusive Leader
In this program, leaders learn the skills needed to build an inclusive workplace—beyond just respecting differences.
Management Skills for New Leaders
This program ensures new leaders have practical, usable skills for handling the day-to-day issues they will face in a position of leadership.
Crisis Capability for Managers: Confrontation Skills
In this program recognize when confrontation skills are necessary, confront broken agreements in a way that maintains and strengthens relationships of those involved and handle defensiveness.
Leadership Development
Explore some keys to having leadership success, including how to build trust and ways to open discussions with others about what is working and what isn’t.
Managing Change & Transition
Employees and individual contributors need support in how to acknowledge the difficulty of making change and, equally as important, how to create their own motivation to embrace change. When these two audiences are aligned, companies can expect productivity, enhance working relationships and realize the return on investment they intended when initiating the change in the first place.
Digital Transformation
Explore and understand the spectrum of digital transformation, experience examples of digital in other businesses and link the power of data to new possibilities and customer relationship experiences.
Leadership Mastery
The Leadership Mastery program is a holistic skill-building program, using a hands-on, close-to-real-world business simulation, that increases managers’ and leaders’ business dealings with others inside and outside their companies.
Masterful Coaching
In this workshop, coaching is defined as individual instruction, customized to the employee’s experience and abilities. The course will cover how to identify coaching opportunities, deliver supportive and developmental feedback, and provide individual instruction.
Doing The Tough Stuff Well
Through practical examples and real-world practices, the leader gains confidence to tackle the “tough stuff” that faces the formal and informal leader.
Leadership Mastery Simulation
Experiential training serves three purposes: (1) it provides a common experience from which participants can draw conclusions and relate to what happens at work; (2) it convinces participants of the need for skills and processes that they might otherwise resist learning; and (3) it provides opportunities to apply the skills.
On-the-Job Action Learning
In this process, our skilled workshop leaders facilitate learning through the completion of an overall project, which is identified either in conjunction with the participants or pre-determined by senior leaders or other stakeholders.
Emotional Intelligence
Emotional Intelligence affects how we manage behavior, navigate social complexities and make personal decisions that achieve positive results.
Leadership Practices
In this program, leaders are introduced to the best practices each needs to make a successful transition.
Resiliency In Action: Bouncing Back From Challenges
In this program, participants learn strategies for individual wellbeing. Managers learn leadership approaches they can take that help support employees’ wellbeing.
Executive Coaching & Alignment
In the coaching relationship, the executive and coach create specific developmental goals or identify interpersonal challenges that can be detrimental if not addressed.
Leading From A Distance
In this program, those who manage remote employees learn the basics of effective leadership as well as how to address the specific needs of employees without having daily face-to-face contact with them.
Strategic Thinking & Planning
In this program leaders learn a simplified strategic planning process with a focus on creating a usable and workable plan that others will support for its lifespan.
From Conflict to Collaboration
In this program, use a Communication Cycle to understand the needs of others and to advocate for your own position, identify a means of resolving conflict appropriate to the situation, recognize different personal styles of handling conflict, manage the strong emotions which arise during conflict, work collaboratively to find solutions that meet the needs of all people involved and handle conflict between groups by using group problem-solving methods.
Leading in Turbulent Times
In this program, individuals are introduced to the change cycle, types of change and strategies to navigate through the complexity, using information-gathering and other tools. We also discuss enlisting others and team development in order to sharpen the skills necessary for navigating turbulent times.
Team Effectiveness with DiSC
In this program, teams learn how to recognize and use knowledge of DiSC to work more effectively with others. Participants discover different ways to adapt to styles to bring more results for the team.
Generational Differences
Managers who recognize and adapt their management approach will be able to achieve results and maintain relationships, regardless of which generation they hail from.
Leading Through A Matrix Organization
Learn your part in a matrix, clarify roles, influence outcomes and enlist others with effective communication.
The Successful Leader
In this program, leaders explore some keys to having leadership success, including how to build trust and ways to open discussions with others about what is working and what isn’t.
Leading Through Transformation
In this program, leaders learn how to encourage team members to take perceived risks and step forward into the unknown future—whether that’s a new organization structure or a different way of working. Leaders who use the strategies in this webinar more easily generate courage in others to rapidly change.
Wellbeing While Working From Home
In a work from home situation, it can be challenging to manage stress, activity and rest levels as work and home boundaries become blurred. This webinar packs in tips about how to break up and structure the day to improve physical and mental wellbeing.
Leadership
Achieving Results with Stakeholders
Participants learn skills in managing stakeholders, creating alignment, dealing with disagreements and influencing others without having formal authority. Participants assess their relationships with stakeholders and make action plans for working with them.
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Assertive Communication
In this training, participants learn to use assertive communication, without being passive or aggressive. Practices focus on critical interactions such as problem solving and maintaining relationships while still ensuring work gets done.
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Business Writing
In this business writing training, participants practice structuring, drafting and editing e-mails, status updates, responses to customers using real scenarios and checklists to improve speed, clarity and quality of business writing.
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Compassionate Leadership
Leaders learn to show compassionate leadership by using active listening skills, being authentic and truthful about performance and asking questions to uncover individual motivation and drive.
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Conducting Performance Reviews
This performance review training provides skills for how to plan and hold performance review discussions that are engaging and reduce defensiveness. The training ensures managers can conduct fair, legal and productive appraisal reviews and can include guidance on using organizational standards and systems.
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Creating Accountability
This accountability training defines what it means to be accountable to yourself, peers, managers and others. Participants identify areas of accountability and practice having accountability discussions with others, especially tricky situations such as giving feedback to a peer and managing up.
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Managing Conflict
Participants in this conflict resolution training learn a process to manage conflict through interactive problem solving using an interactive communication cycle and mediation techniques when more than one person is involved.
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Consultative Selling Skills
In this selling skills training, participants learn how to uncover client needs and propose services and solutions as a true business partner to customers. Sales professionals also learn to handle difficult customer situations such as having conversations about price increases.
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Negotiations Skills
Sales professionals in this negotiations training learn to manage business-to-business negotiations with customers who are aggressive, and who have plenty of competitive knowledge. Participants use a practical process for discussing accommodations and maintaining value.
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Developing People Talent Simulation
This talent management simulation helps leaders understand the effect of specific actions they take on engagement in the workplace. Working in small organizational groups, each simulation team hires new team members, creates development plans, handles common staffing situations and takes action to retain high performers.
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Digital Transformation Series
Transformation training series, executives, senior leaders and others learn about Digital Transformation as the adoption of digital technology to transform services or businesses. Topics include new Digital Business Models (Ecosystems), understanding the spectrum of digital transformation, linking the power of data to new possibilities and customer relationship experiences.
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Emotional Intelligence
This emotional intelligence training provides individuals with effective options to cope with challenges and develop and maintain relationships, including navigating social complexities, and making personal decisions that achieve positive results.
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Executive Influence
This executive communication training focuses on practicing how to share recommendations, plan for and present ideas to senior leaders in order to get buy-in. Includes guidance on structuring presentation slides and reference material.
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Giving & Receiving Feedback
This program covers how to give feedback with confidence, whether it’s positive or negative feedback. Participants practice planning for feedback, using a structured agenda and handling difficult reactions.
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Having Tough Conversations
Leaders dislike having tough conversations, even when they know they are important. In this program, participants learn how to “deliver bad news” and “talk to someone about poor performance” in a way that reduces defensiveness.
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Hiring the Best: Interviewing Skills
Hiring skills covered include how to plan for interviews, interviewing skills, how to legally and accurately assess candidates’ fit for the job and organization and on-boarding to the team. Can be tailored to include company-specific hiring practices and tools.
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Being an Inclusive Leader
In this program, leaders learn actions for inclusive leadership, beyond just respecting differences. Topics include how to build a culture of psychological safety where employees feel willing to take risks, innovate and share ideas and opinions.
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Interaction Styles in Action
People can be more influential by learning about and adjusting their approaches to communication to different interaction styles. By adapting to interaction styles, team members, vendors, peers, regulators and customers feel less tension in working with others and greater rapport. Interaction styles are also useful for team building.
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Leadership Mastery Simulation
Our leadership mastery program uses a simulation for decision making training and strategic thinking skills training. Through a three-part simulation, participants create a plan, handle changes and work to influence others. The simulation has seven individual roles and does not require technology for success. Simulation components such as budget reports, job descriptions and role titles can be tailored to individual organizations.
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Future Proofing and Scenario Planning
Functional and regional leaders attending this future proofing training learn how to set aside time for deep work, scenario planning and organizational design. Participants apply their future proofing training to a real-world, self-selected project that addresses a need for process improvement, systems enhancement or relationship management.
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Leading Hybrid Teams
In this leading hybrid teams training, participants learn how to set up systems and structures to better work with hybrid teams including how to build team trust, improve communication, deal with perceptions of preference and give informal feedback without having daily face-to-face contact.
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Managing Uncertainty
In this program, leaders are challenged to change their mindset in managing uncertainty and solving complex problems which do not have easy answers. In this program, individuals are introduced to a change cycle and strategies for dealing with VUCA.
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Leading in a Matrix
The Leading in a Matrix training program helps leaders clarify roles in projects or the matrix, enlist support of others, especially without formal reporting lines and communicate with stakeholders in efficient and streamlined ways.
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Manager as Mentor & Coach
This program equips supervisors and managers with essential management skills including assertive communication, delegation, problem-solving, mentoring skills, coaching, giving feedback, handling conflict and dealing with poor performance.
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Management Essentials
In this program, managers learn how to transition to leadership and build managerial capabilities including communication, performance management and priority setting. Additionally, participants develop a support network as they transition to a formal leadership role.
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Masterful Coaching
This training supports leaders as coaches, including how to build appropriate rapport, identify coaching opportunities, creating developmental goals, and knowing when to use questions and when to deliver supportive and developmental feedback.
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Managing Organizational Politics
This program teaches individuals that managing organizational politics is critical for professional success. Based on the book, Survival of the Savvy, this program takes the mystery out of organizational politics and teaches practical strategies to ethically use politics in order to be influential.
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Powerful Presentation Skills
This presentation skills training covers how to plan for, structure and deliver informative and persuasive presentations to customers, internal teams and senior leaders. The presentation skills training equips participants to use storytelling, build interaction and diffuse hostile questions with confidence.
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Building Resiliency
This resiliency training helps individuals build a plan to help them recover quickly from difficulties, cope with ambiguity, rapid change and stress in order to be more productive and engaged in their personal and professional lives
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Managing Time Well
In this time management training, employees learn principles of prioritization, strategies for managing information flow such as email and instant messages and how to negotiate agreements that allow for high-quality work.
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Strategic HR Management Skills
This strategic HR management training focuses HR Managers and HR Business Partners on addressing the challenge of acting as an internal consultant to their organizations. The strategic HR management training covers how to build rapport with business leaders, how to gather information and uncover needs, how to make recommendations and how to introduce changes to an organization.
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Strategic Thinking & Planning
In this strategic thinking training, leaders learn a simplified strategic planning process with a focus on creating a usable and workable plan that others will adopt and support. The strategic thinking training includes thinking prompts for building strategy and scenario planning, as well as curated resources to continue to build the strategic thinking skills
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Team Building Skills
This team building program creates team alignment and cohesion and teaches the team communication skills needed for groups to improve decision making, problem solving, communication and conflict. The team building program is highly experiential and results in individual and team action plans.
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Professionals and Team Members
Achieving Results with Stakeholders
In this intensive workshop, participants identify their stakeholders, plan for interaction with them and learn a model for being influential without formal authority or power.
Executive Communication and Influence Skills
This program addresses best practices in presenting your ideas, approaches and products to senior leaders of organizations in order to get buy-in and specific action from them.
Leading In Turbulent Times
Leadership is needed for problems that do not have easy answers. Individuals will be introduced to the change cycle, types of change and strategies to navigate through the complexity, using information-gathering and other tools in this program.
Skillful Communication
Without using effective listening skills, leaders may waste time solving surface issues instead of true problems and may miss customer cues of dissatisfaction or opportunities for increased sales.
Assertive Communication
In this program, participants learn how to communicate in an assertive way, ensuring that tasks get done and relationships are maintained.
Facilitating Successful Meetings
If effectively handled, meetings can be an opportunity to collectively solve problems, provide information, manage communication and persuade customers. Leaders who confidently facilitate successful meetings.
Leading Through Transformation
In this program, leaders learn how to encourage team members to take perceived risks and step forward into the unknown future, whether that’s a new organization structure or a different way of working.
Successful Decision Making
Through a process-oriented decision making system, leaders increase their chance of making the most appropriate decision for the business, as well as reducing the risk of poor decision making, as well as this program assists managers in determining when others should be involved.
Building Relationships
Those in leadership roles have a need to build relationships that are based on trust and rapport. In this program, those in a leadership role become aware of the factors that contribute to positive relationships and build communication skills.
From Conflict to Collaboration: Conflict Resolution Strategies
All individuals within organizations experience conflict; this is not unusual. What is unusual, and very effective, is when leaders can handle this conflict in a way that encourages problem-solving and solutions in which all parties.
Making Clear Agreements
This process of dialoging and delegating increases the likelihood of agreements being made realistically and that they will be kept.
Team 360 Debriefing Workshop
In this program team members use the Team Performance Profile to analyze and guide discussions about how to maintain and improve the way in which the team is working.
Business Correspondence
Helping individuals learn to express themselves more effectively with their writing is not just about teaching people to write better, but also enables them to write with more confidence, providing practical solutions to commonplace writing situations and problems.
Giving & Receiving Feedback
In tis program, managers and employees learn how to give formal feedback, especially as part of a performance review or appraisal discussion.
Organizational Savvy
Based upon the book, Survival of the Savvy by Rick Brandon and Marty Seldman, this program gives participants a more positive attitude toward politics and increases their influence and impact.
Team Communication Skills
The teams that achieve their goals and tasks are those that are able to communicate openly and specifically. This communication allows the team to handle both the human and task aspects of their undertakings.
Creativity & Innovation
This skill-based program breaks creativity into usable and, most importantly, learnable components. All levels of contributors can implement an entire creativity process with a team or work independently to generate new ideas and solve problems.
GOAL & Rising Stars Program
In this program, high potentials with leadership responsibilities are facilitated through an individual growth process, allowing for reflection, skill-building and engagement.
Powerful Presentations Skills
Top-notch presentation skills allow you to have confidence regardless of the presentation setting and, most importantly, to ensure you inform and persuade in a way that guarantees your audience is receiving the message you intend to send.
Team Effectiveness with DiSC
In this program, teams learn how to recognize and use knowledge of DiSC to work more effectively with others. Participants discover different ways to adapt to styles to bring more results for the team.
Cross-Cultural Communication
Through this program, participants gain an understanding of the elements of culture that are always at play when interacting with others.
Indispensable Assistant
In this program, assistants learn how to ensure their skills are used to their full potential, how to get clear with those with whom they work about priorities and how to assertively and respectfully make requests of others.
Professional Presence
This program focuses on creating a forum for individuals in the workplace to evaluate their communication skills, their use of communication media and their assertiveness.
Teaming During Change Simulation
Learn how team members become aware of the dynamics of working in a team during change and how best to support one another.
Digital Transformation
Explore and understand the spectrum of digital transformation, experience examples of digital in other businesses and link the power of data to new possibilities and customer relationship experiences.
Influencing for Results: Interaction Styles in Action
While there is no best style, interpersonal flexibility creates success in more effectively dealing with employees, peers and customers. Use this program to learn how.
Resiliency In Action: Bouncing Back From Challenges
In this program, participants learn strategies for individual wellbeing and managers learn leadership approaches they can take that help support employees’ wellbeing.
Wellbeing While Working From Home
The goal of this program is to encourage individuals to take responsibility for and action to increase their levels of wellbeing so that they are most productive.
Doing The Tough Stuff Well
Through practical examples and real-world practices, the leader gains confidence to tackle the “tough stuff” that faces the formal and informal leader.
Influencing Work Relationships
Use this program to learn how to uncover the core skills necessary to communicate clearly, set expectations, deal with individuals who have different preferences than ours and handle the inevitable conflicts that arise when talented individuals work with one another.
Self-Management and the Use of Time
In this program participants look at how they can create a balance in their life between the constant demands of their job, their families and their personal needs.
Working From A Distance
In this program, those who are remote employees learn the basics of working remotely as well as how to address the specific needs of colleagues without having daily face-to-face contact with them.
Sales
Consultative Selling Skills
The image sales professionals project, as well as the way in which they engage customers and assist in solving problems, is often the only image customers have of your company. This program will cover the skills necessary to engage customers and assist in solving problems.
Influencing for Results: Interaction Styles in Action
While there is no best style, interpersonal flexibility creates success in more effectively dealing with employees, peers and customers. Use this program to learn how.
Sales Call Simulation
Sales Managers and Executives face the challenge of ensuring that their Sales Representatives use a proven sales process. PPS International Limited has developed an approach to sales call assessment and feedback in this program.
Customer-Centered Negotiation
The process of negotiation is actually simple and very learnable resulting in easier negotiations that maintain the value of the sale and confidence of the salesperson.
Organizational Savvy
Based upon the book, Survival of the Savvy by Rick Brandon and Marty Seldman, this program gives participants a more positive attitude toward politics and increases their influence and impact.
Service Excellence
When employees have the skills to handle the customer demands and complaints, both your organization and the employee benefit by reducing personal stress and solving problems more efficiently.
Executive Communication and Influence Skills
This program addresses best practices in presenting your ideas, approaches and products to senior leaders of organizations in order to get buy-in and specific action from them.
Powerful Presentation Skills
Top-notch presentation skills allow you to have confidence regardless of the presentation setting and, most importantly, to ensure you inform and persuade in a way that guarantees your audience is receiving the message you intend to send.
Territory Development
The transition from top salesperson to sales manager means planning how the business will grow and developing programs to achieve financial success.
Professional Presence
This program focuses on creating a forum for individuals in the workplace to evaluate their communication skills, their use of communication media and their assertiveness.
Human Resources and Training Professionals
Conducting Appraisal Meetings
In this program, you will learn various techniques to gather data and create recommendations based upon subjective and objective information available in your organization.
Emotional Intelligence
Emotional Intelligence affects how we manage behavior, navigate social complexities and make personal decisions that achieve positive results.
Organizational Savvy
Based upon the book, Survival of the Savvy by Rick Brandon and Marty Seldman, this program gives participants a more positive attitude toward politics and increases their influence and impact.
Conducting Needs Assessments
Regardless of the frequency of the performance review, the form used by your company or the input received from employees, this program will ensure that managers can effectively conduct fair, legal and productive appraisal meetings in a way that motivates employees!
Executive Communication and Influence Skills
This program addresses best practices in presenting your ideas, approaches and products to senior leaders of organizations in order to get buy-in and specific action from them.
Respect First: Workplace Harassment Prevention
Respect First provides clear-cut ways for dealing with a problem that is often anything but clear cut. This program will better prepare you for the task of preventing and resolving workplace harassment incidents in your work area.
Developing People Talent Simulation
In this simulation with robust debrief, supervisors and managers learn that they are major influencers as to whether or not the talent of the organization is retained and productive.
Hiring the Best
This program ensures leaders spend their selection resources wisely and ultimately reduce the risk associated with making a hiring choice.
Strategic HR Management Skills
In this program, HR Professionals learn how to be consultants to their organizations, using HR knowledge and best practices to life the performance of people in their businesses.
Documenting Performance
In this simple, easy-to-follow terms, this program shows managers a formula and system to collect and document performance in specific, behavioral terms.
On-the-Job Action Learning
Action Learning allows individuals to use real-life content to improve their skills and outcomes. In this process, our skilled workshop leaders facilitate learning through the completion of an overall project, which is identified either in conjunction with the participants or pre-determined by senior leaders or other stakeholders.
Trainer Mastery
Continuous upgrading of employee skills is key to corporations’ success. Most organizations hire for raw talent and train for skills. This program gives the trainer the skills to train well.
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