From Conflict to Collaboration: Conflict Resolution Strategies

Conflict can be resolved by using a Communication Cycle that gets at the root issues and causes of conflict.

All individuals within organizations experience conflict; this is not unusual. What is unusual—and very effective—is when leaders can handle this conflict in a way that encourages problem-solving and solutions in which all parties get their needs met. This way of managing conflict creates lasting resolutions. Conflict can be resolved by using a Communication Cycle that gets at the root issues and causes of conflict. In this way, conflict does not become a debilitating reason employee and customer needs are not met.

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Your organization’s leaders and others may need these skills if:

Arguments and disagreements are not dealt with when they initially occur.
Individuals avoid each other because of unresolved conflict.
Certain individuals tend to get their needs met while others do not.
Emotion takes over any discussion or disagreement and clouds the true issues.
There is low involvement and trust in solving problems which cause conflict.

Learning Outcomes:

Use a communication to understand the needs of others and to advocate for your own position.
Identify a means of resolving conflict appropriate to the situation.
Recognize different personal styles of handling conflict.
Manage the strong emotions which arise during conflict.
Work collaboratively to find solutions that meet all needs.
Handle conflict between groups by using group problem-solving methods.